Terms of Service

ResiHubly is a software-as-a-service platform that helps homeowners associations (HOAs), condominium associations, co-ops, and other residential communities manage communications, events, documents, amenity reservations, directories, and related functions. The exact set of features available to your community depends on the plan you choose (Starter or Pro) and may change from time to time as we improve the Service.

You must be at least 18 years old and legally able to enter into this contract. You are responsible for the accuracy of information you provide, for maintaining the confidentiality of your credentials, and for every activity that happens under your account. You must notify us promptly of any unauthorized access.

Administrators of an HOA or community represent and warrant that they have the authority to bind that community to these Terms, to collect and upload resident information, and to send communications to residents on behalf of that community.

The Pro plan is offered at $29.99 USD per community, per month, billed in advance through Stripe. Prices are exclusive of applicable taxes, which you are responsible for. We may change our prices at any time; any change will take effect at your next renewal and we will give you advance notice by email or in-product. Continued use of Pro after a price change constitutes acceptance.

Subscriptions auto-renew monthly until cancelled. You may cancel at any time from the billing portal inside your community admin, or by contacting us. Cancellation takes effect at the end of the then-current billing period — you continue to have Pro access until that period ends.

If a payment fails, we may downgrade the community to the Starter plan and restrict Pro features until payment is successful.

All fees are non-refundable. ResiHubly does not offer refunds, credits, or pro-rated reimbursements for partial months, unused time, downgrades, cancellations, account suspensions, or any other reason, except where required by applicable law. You are responsible for cancelling before your next renewal if you do not wish to be billed again. Chargebacks or payment disputes filed in bad faith may result in immediate termination of your account.

If you believe you were charged in error (for example, duplicate charges caused by a payment processor issue), contact us at[email protected]within 14 days of the charge and we will investigate in good faith.

From time to time we may grant a free trial of the Pro plan (for example, a 3-day trial issued manually to your community). Trials are provided at our discretion, are non-transferable, have no cash value, and can be revoked at any time. If you do not add a paid subscription before your trial ends, your community automatically drops back to the Starter plan.

You agree not to, and not to allow anyone using your account to:

• use the Service to violate any law, regulation, or third-party right;
• upload, store, or send content that is illegal, harassing, defamatory, obscene, or that infringes another person's rights;
• send unsolicited commercial email, spam, phishing or malware through the Service;
• attempt to probe, scan, reverse-engineer, disassemble, or circumvent any security, rate-limiting, or access-control mechanism;
• resell, sublicense, rent, or "white-label" the Service without our written permission;
• use the Service to train or fine-tune a machine-learning model intended to compete with ResiHubly; or
• interfere with or disrupt the Service or the infrastructure behind it.

We may investigate any suspected violation and, at our sole discretion, suspend or terminate access without notice and without refund.

You retain all rights to the content you and your residents upload ("Customer Content"), including announcements, documents, photos, events, and messages. You grant ResiHubly a worldwide, non-exclusive, royalty-free license to host, store, back up, transmit, display, and process Customer Content solely as needed to operate and improve the Service for you.

You represent that you have all rights and permissions needed to upload your Customer Content and that it does not infringe anyone else's rights.

As an HOA administrator, you may upload or enter information about residents (names, emails, unit numbers, etc.). You are responsible for having a lawful basis to collect and use that information, for honoring resident opt-out or deletion requests, and for complying with all applicable privacy and anti-spam laws (including the CAN-SPAM Act, CCPA/CPRA, and any local equivalents). ResiHubly acts as a processor on your behalf for that data.

The Service relies on third-party providers (including Stripe for payments, Amazon Web Services for hosting, and email delivery partners). Your use of the Service is also subject to the terms and privacy policies of those providers. We are not responsible for outages, errors, or policy changes made by those third parties.

ResiHubly and all associated logos, trademarks, software, and content (other than Customer Content) are owned by ResiHubly and protected by copyright, trademark, and other intellectual property laws. We grant you a limited, revocable, non-exclusive, non-transferable license to access and use the Service while your account is in good standing. All rights not expressly granted are reserved.

We work hard to keep the Service available, but we do not guarantee any specific uptime. We may perform maintenance, add or remove features, or change the Service at any time. We may also suspend or terminate the Service for security, legal, or operational reasons.

You may stop using and cancel the Service at any time from your billing portal or by contacting us. We may suspend or terminate your access immediately if you breach these Terms, fail to pay, or expose ResiHubly or its users to legal or security risk. Upon termination your right to use the Service ends. We may retain backups and logs as required by law.

The Service is provided "as is" and "as available," without warranty of any kind, whether express, implied, or statutory, including warranties of merchantability, fitness for a particular purpose, title, non-infringement, uninterrupted or error-free operation, accuracy, or any implied warranty arising from course of dealing or performance. You use the Service at your own risk.

To the maximum extent permitted by law, ResiHubly, its officers, directors, employees, and suppliers will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or any loss of profits, revenue, data, goodwill, or other intangible losses, arising out of or related to your use of the Service. Our total aggregate liability for any claim arising out of or related to these Terms or the Service will not exceed the greater of (a) the amount you paid us in the 3 months immediately preceding the event giving rise to the claim, or (b) USD $50.

You will defend, indemnify, and hold harmless ResiHubly and its affiliates from and against any and all claims, damages, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to (i) your use of the Service, (ii) your Customer Content, (iii) your breach of these Terms, or (iv) your violation of any law or third-party right.

These Terms are governed by the laws of the State of Ohio, USA, without regard to conflict-of-law rules. Any dispute arising out of or related to these Terms or the Service will be resolved exclusively in the state or federal courts located in Hamilton County, Ohio (Cincinnati), and you consent to the personal jurisdiction of those courts. Each party waives any right to a jury trial. Claims must be brought within one (1) year after the cause of action arose, or they are permanently barred.

We may update these Terms from time to time. If a change is material, we will give you notice by email or in-product at least 14 days before it takes effect. Your continued use of the Service after the effective date constitutes acceptance of the updated Terms.

Questions about these Terms? Reach us at[email protected]or through the contact form.